Privacy Policy

Thank you for visiting Luxgenz. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our merchandise online store Luxgenz. We are committed to ensuring the privacy and security of your personal information and complying with applicable data protection laws.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

1. Information We Collect

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information collected as described below.

  • Device Information: When you visit our website, we automatically collect certain details about your device, such as IP address, browser type, device type, operating system, referring website URLs, and visit timestamps. This information is collected through cookies, small data files stored by your web browser.
  • Order Information: When you make a purchase or attempt to do so, we collect the necessary personal details to fulfill your order. This includes your name, billing and shipping address, payment details, email address, and phone number.

We do not intentionally collect personal information from individuals under 18. If we mistakenly collect personal information from someone under 18, we will promptly delete it. If you think we may have collected personal information from someone under 18, please reach out to us at [email protected].

2. How We Use Your Information

We collect information to enhance your browsing experience, improve our services, and fulfill your orders. Here’s how we use your information:

  • Processing and fulfilling orders, including payments and shipping.
  • Communicating with you about orders, inquiries, and updates.
  • Personalizing your shopping experience and suggesting relevant products or offers.
  • Analyzing website usage, monitoring marketing campaigns, and enhancing website functionality.
  • Detecting fraud, ensuring website security, and meeting legal obligations.

3. Security of Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Although no method of transmission over the internet or electronic storage is 100% secure, we implement industry-standard security practices and regularly review and enhance our security measures to safeguard your personal information.

4. Sharing Your Information

We share your personal information with trusted third-party service providers to process payments, deliver orders, conduct analytics, and provide essential services. Here are some examples:

a. Sale Management and Analytics:

We collaborate with a platform provider named Shopify to manage our online store and facilitate sales. We may also use services like Google Analytics to gather insights about website usage. These providers may collect information through cookies or tracking technologies.

b. Payment gateway providers:

To securely process your payments, we share your personal information with payment gateway providers such as PayPal, Stripe, and Apple Pay.

c. Shipping Companies:

We share your personal information, including shipping address, with shipping companies like USPS, UPS, and FedEx to ensure timely delivery of your orders.

These service providers are obligated to protect your personal information and are not allowed to use it for any other purpose than providing the requested services.

We may also share your personal information if required by law, to protect our legal rights, or in response to valid requests from public authorities.

5. Cookies & Tracking Technologies

Cookies are small files stored on your device by your web browser. They help us collect information and remember your preferences. These cookies improve your browsing experience, personalize content and ads, and analyze website usage. Please note that almost all online websites use cookies. You can manage or disable cookies in your browser settings, but keep in mind that some features and functionality of our website may be affected.

Do Not Track: Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our site does not currently process or respond to “DNT” signals.

6. International Data Transfers

If you are located outside the country where our servers are located, your personal information may be transferred and processed in countries with different data protection laws. For example, if you are a customer from Australia or Canada, your personal information may be transferred to and processed in the United States of America. By using our website and providing your personal information, you consent to such transfers.

7. Your Rights and Choices

You have certain rights regarding your personal information. These rights may include:

  • Access, Correction, and Deletion of Personal Information: You can access, correct, or delete your personal information that we collect. To protect your privacy and security, we may need to verify your identity and rights before providing or modifying the data. Some laws or regulations may restrict our ability to fulfill certain requests. You can update your information within your customer account or contact us using the contact details provided at the end of this Privacy Policy. However, we may not be able to delete or change information if it would violate the law or cause inaccuracies.
  • Unsubscribe from Our Marketing Communications: To unsubscribe from our marketing emails andpromotional materials, simply click the unsubscribe link in any of our email messages or contact us directly.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless you request to remove your information from our systems.

9. Changes to this Privacy Policy

We may update this Privacy Policy occasionally to align with our practices, legal requirements, or operational needs. Any significant changes will be communicated by posting the updated Privacy Policy on our website. We recommend reviewing it periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected].

Luxgenz is committed to safeguarding your privacy and ensuring the security of your personal information.

Email: [email protected]
Address Bussiness: 27 Evergreen Farms Rd, Scarborough, ME, 04074, USA